Frequently Asked Questions

Orders

How to cancel order?

You can cancel your order within 24 hours. After 24 hours, we cannot guarantee that the order can be canceled. If any questions, please send an email to service@pawever.shop.

How to change address?

If your want to change address, please send the order number, phone number, and new address to our email: service@pawever.shop.

Once the order has shipped, the address can’t change.

Shipping

How can I get a tracking number?

All orders will attach a tracking number once shipped. You will receive an email (if you have left your email address).

If you have any questions, please send an email to service@pawever.shop.

You also can track your order here.

Our customer service staff will reply to you within 24 hours.

How to change address?

If your want to change address, please send the order number, phone number, and new address to our email: service@pawever.shop.

Once the order has shipped, the address can’t change.