What to Know Before Buying a Hologram Box
6 Things to Know
Before You Buy
1. Smartphone Required
Your smartphone provides the image and touch controls.
2. Custom Pet Video Included
Your pet hologram is created from the photo you upload.
3. Preview Before Production
Review your pet and request changes before production.
4. Dogs, Cats & Horses
Other pet types should be confirmed with us before ordering.
Understanding the Hologram Box
1. Is it a real hologram?
Pawever creates a front-facing floating visual effect using your smartphone screen and a clear reflective plate inside the box.
It gives the appearance of your pet moving within the display, but it is not a 360° hologram that can be viewed freely from every angle.
2. Does the box have a built-in screen?
No. The hologram box does not contain a built-in display screen.
Your compatible smartphone provides the pet image, while the reflective plate inside the box creates the floating visual effect.
3. Is it a projector?
No. It is not a traditional projector and does not project an image onto a wall or surface. The hologram effect is created by reflecting the image from your smartphone screen through the clear plate inside the box.
4. Why does it require a smartphone?
Your smartphone provides both the pet video and the on-screen touch controls.
During use, the phone is placed on top of the box with the screen facing the reflective plate so you can watch and interact with your pet hologram.
5. Why does the hologram video have a black background?
The black background helps hide the visible edges of the video and separates your pet from the surrounding screen area.
This creates a cleaner floating effect and makes the pet appear more naturally positioned inside the box.
Pet & Photo Requirements
1. What pets can Pawever currently create?
Pawever currently creates personalized holograms for dogs, cats, and horses.
For other types of pets, please contact service@pawever.shop before ordering so our team can confirm whether customization is possible.
2. Can I create a hologram for a pet who is still living?
Yes. A Pawever hologram can be created for a pet who is still with you, as a personal keepsake, home display, meaningful gift, or memorial for a pet who has passed.
3. How many photos do I need?
One clear, full-body photo is usually enough to begin.
A front-facing sitting photo is especially helpful because it clearly shows your pet’s face, body shape, markings, and proportions.
Additional reference photos may be requested if important features are unclear.
4. What kind of photo works best?
For the best result, choose a photo that is:
- Clear and high quality
- Well lit
- Full-body
- Front-facing when possible
- Preferably taken while your pet is sitting
- Clear enough to see the face, fur, markings, and body proportions
5. Can you work with an incomplete or blurry photo?
Sometimes. If part of your pet’s body is missing, we may reconstruct the missing area conservatively based on the visible features.
Blurry or low-quality photos can make accurate customization more difficult, so clearer reference photos are always helpful.
Before physical production begins, we will send you a preview so you can review the result and request changes if needed.
6. Can you remove or add a collar, harness, or clothing?
Yes. We can usually remove or add details such as collars, harnesses, or clothing. Please include your request when placing the order or let us know when reviewing your preview.
7. Can you adjust my pet’s eyes, ears, tail, fur, or markings?
Yes. These are common customization requests. You can ask us to adjust details such as the eyes, ear shape, tail, fur color, markings, facial shape, or body proportions during the preview stage.
8. Can I have more than one pet?
Yes. You can add multiple customized pets to the same Pawever account, but each pet requires its own activation access.
The same physical hologram box can display different pets one at a time by switching between them in your account.
Preview, Revisions and Approval
1. When will I receive my preview?
After you place your order and we receive a suitable pet photo, our team will begin creating your customized pet image. The preview will be sent to the email address used for your order before physical production begins.
Please review the preview carefully and let us know if any changes are needed.
2. How many revisions can I request?
You can request revisions before approval until the customized appearance is confirmed.
If something does not look right, simply reply to the preview email and tell us what you would like adjusted. Providing additional reference photos can also help us improve specific details.
3. What happens if I do not reply to the preview?
If we do not receive a response within 12 hours, we may proceed with production using the latest preview sent to you.
We recommend checking your order email after purchase so you do not miss the preview and approval window.
4. Is the black-background hologram image the same as the printed photo?
No. The black-background image is specially prepared for the hologram display because the dark background helps create the floating visual effect.
For products that include a printed pet photo, we normally use the original photo you uploaded.
If you would prefer a different image or the customized version to be printed instead, please let us know before production begins.
Pricing & Additional Costs
1. Is there a monthly subscription?
No. Pawever does not require a monthly subscription for the custom pet video or the actions included with your purchase.
Optional upgrades, additional pets, and add-ons are separate one-time purchases.
2. Is Premium included?
Premium access depends on the hologram box you choose.
- Everwood: Premium is included
- Crystal: Premium is optional
- Sanctuary: Premium is optional
Premium adds more interactive pet actions beyond the Basic experience.
3. Do additional pets cost extra?
Yes. Each additional customized pet requires its own activation access.
You can use the same physical hologram box for different pets, but each pet must be activated separately.
4. Does engraving cost extra?
Yes. Custom engraving is an optional add-on and is not included in the standard box price.
If you would like engraving, it can be added separately when placing your order.
5. Why do pet hologram box prices vary?
Prices can vary based on the box material, lighting system, included actions, customization, interaction features, and support.
Using Your Pet Hologram
1. Do I need to download the Pawever app?
No. You can use either the Pawever app or the web version to access your hologram.
Both options support your customized pet experience, but we recommend the app for more convenient everyday use.
2. Do I need Wi-Fi or internet access?
Yes. An internet connection is required to sign in, load your pet hologram, and access your customized content and interactions.
3. Which smartphones are compatible?
Most modern smartphones with a sufficiently bright screen can be used. Screen size, brightness, and display settings may affect the viewing experience.
For specific compatibility questions, please contact service@pawever.shop before ordering.
4. Does my phone need to stay on top of the box?
Yes. While the hologram is running, your smartphone must remain on top of the box with the screen facing down and the pet video playing. Removing the phone will stop the hologram display.
5. Can I use my phone while the hologram is playing?
No. Your phone acts as the display source while the hologram is running, so normal phone use will interrupt the experience.
If you plan to keep the hologram displayed for longer periods, you may prefer to use an older or spare compatible smartphone dedicated to the box.
6. Can I leave the hologram running all day?
The hologram can be used for extended viewing, but continuous playback depends on your phone’s battery, charging setup, screen settings, and temperature.
For everyday use, we recommend treating it as a display experience rather than leaving your phone screen running continuously for 24 hours.
7. Can I switch between different pets on the same box?
Yes. If multiple pets are activated under the same Pawever account, you can select the pet you want to display before starting the hologram.
Each customized pet requires its own activation access, but the same physical box can be reused.
Production, Shipping and Support
1. How long does customization and production take?
Customization and production normally take 1–3 business days after we receive your order and a suitable pet photo.
Production time and shipping time are calculated separately.
2. How long does shipping to the United States take?
Estimated shipping times to the United States are:
- Standard Shipping: 5–10 business days
- Urgent Shipping: 5–6 business days
Delivery times may vary depending on the destination and carrier.
3. Will I receive tracking?
Yes. Once your order ships, tracking information will be sent to the email address used for your order.
You can also check the latest delivery status through our order tracking page.
4. Can I return a customized hologram box?
Because each hologram box is personalized for your pet, returns are subject to Pawever’s return policy.
Please review the full policy for eligibility, conditions, and return instructions.
5. What if my box arrives damaged?
Please contact Pawever Support as soon as possible and include:
- Your order number
- Photos of the shipping box
- Photos clearly showing the damage
- A photo of the shipping label
- A short video if the issue cannot be clearly shown in photos
This information helps our team review the problem and provide the appropriate solution more quickly.
6. What if my activation code does not work?
First, make sure you are signed in to the correct Pawever account and that the activation code has been entered correctly.
If the code still does not work, contact Pawever Support with your order information and activation details so our team can check your account.
7. What if an action stops early or does not play correctly?
Try these steps first:
- Open the menu and select Clear Cache
- Sign in to your account again
- Select Start Hologram
- Test the action again
If the problem continues, contact Pawever Support and include a short screen recording showing the issue.